Whether you manage a single restaurant location or an expanding group, the TipHaus Customer Portal provides complete, self-serve visibility over your subscription accounts, invoices, and payments in one central dashboard.
What You Can Do in the Portal
Manage Portal Access: Register single or multi-location accounts using email invitations and complete email verification.
Monitor Subscriptions: View active TipHaus services across all assigned locations under a single login.
Review Invoices: Check account balances, view current and past billing statements, and review or download PDF copies of invoices.
Track Payment & Credit History: Access complete transaction logs and review applied account credits.
Manage Payment Methods: Securely add credit cards or US bank accounts (via instant search or manual ACH entry) and remove outdated payment options.
Export Data: Download complete historical invoice and payment records as a CSV file for offline reporting and accounting.
Requesting Portal Access
If you have not received an invitation email—or need to grant access to additional team members—please reach out to us at support@tiphaus.com or billing@tiphaus.com. Include your name, company/location details, and the email address(es) that need access, and our team will send registration links right away.
Understanding Subscription Billing vs. Payouts
Please note that your subscription charges and daily tip payouts run on separate systems and use different payment details:
Subscription Billing (Ordway) — Your monthly TipHaus platform subscription is billed securely through our Ordway billing system. You can view and download invoices, and manage subscriptions directly inside our billing Portal.
ETA Payouts (Client Dashboard) — Daily tip processing operates entirely separately from your subscription charges.
Important Note on Bank Accounts — The bank account information used to fund daily tip payouts for the ETA program is not connected to your subscription billing. Updating your bank details for ETA payouts will not update your monthly subscription payment method (and vice versa).
Single-Location Account Setup
Single-location accounts are configured automatically upon sign-up. Simply log in to our billing portal to manage subscription payment methods or download PDF receipts.
How Multi-Location Billing Works
For multi-unit operators, TipHaus offers three flexible account configurations depending on how your accounting team operates:
Option 1 — Parent Account (Consolidated Invoice): Receive a single master invoice covering all locations, charged automatically to one central payment method stored on your Parent Account.
Option 2 — Parent Account (Separate Invoices): Individual invoices are generated for each location, but all charges are billed to one central payment method stored on your Parent Account.
Option 3 — Separate Billing: Each location operates independently with its own distinct payment details.
How to Update Your Setup
If you need to update your billing settings or update primary billing contacts, reach out to us at support@tiphaus.com or billing@tiphaus.com.