Sometimes, a server receives a zero tip on a check. The problem is that the server may still have to tip out on the sales from that check. This means the server is paying a tip out of their own pocket.
This guide explains how to prevent servers from paying tip-outs on sales that received a zero tip. This is achieved by assigning a special job code to the specific sale, which excludes it from any sales-based tip distribution rules.
The Problem: Tipping Out on $0 Tip Checks
When using a sales-based tip distribution, a server might receive a check with a $0 tip. The system may still calculate a mandatory tip-out based on the check's sales total. This forces the server to pay the tip-out from their own funds, which is unfair.
As you can see, in the image above, there was no tip out on this check. Below you can see the 3 distribution rules that apply to this sale.
The Solution: Batch Job Code Assignment
TipHaus provides a feature called Batch Job Code Assignment to resolve this. The process involves two main steps:
Create a unique job code that is not linked to any tip-sharing rules.
Assign this new job code to the specific sale that had a zero tip.
Step 1: Create a "No Tip Out" Custom Job Code
First, you must create a new job code that will be used to mark these sales.
Navigate to Settings > Job Codes.
Click the Actions dropdown menu.
Select Create a Custom Job Code.
In the Job Name field, enter a descriptive name like "No Tip Out".
Click Submit.
Step 2: Assign the Custom Job Code to the Sale
Next, find the specific sale and apply the new job code.
Navigate to Reporting > Sales.
Use the date filters to locate the day the transaction occurred.
From the Actions dropdown menu, select Batch Job Code Assignment.
A new window will appear. Select the correct Location.
In the Select a Job Code field, search for and select your "No Tip Out" job code.
Click Select Sales
A list of all sales for the selected date will appear. Find and check the box next to the specific sale you want to exclude.
Click the Assign button at the top of the list.
A confirmation window will pop up. Click Yes to finalize the assignment.
Result: The sale is now assigned the "No Tip Out" job code. Because this job code is not included in any tip-sharing rules, the system will ignore this sale when calculating sales-based tip-outs, and the server will not have to pay out of pocket.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.