It may occur that a manager registers a sale for an employee for some reason, or has simply helped during the day and ends up with sales that include credit card (CC) tips or a service charge/gratuity. Since this is often a non-tipped position, you will need to redistribute these tips to other employee(s).
This article covers some of the most common cases and the tools TipHaus provides for such situations.
Determining the Best Tip Distribution Method
First, consider your usual operations and those one-off cases that arise when a manager or another non-tipped position might end up with CC tips or gratuity at the end of the day.
1. Define What Is Best for Your Organization (Automatic vs. Custom)
Should the tips always be distributed in the same manner (Automatic)?
Does each occurrence require a distinct distribution (Custom)?
Are there different scenarios, where sometimes distribution is done one way and other times another?
2. Identify Other Positions That Should Never End Up with Tips
Dummy Employees: Such as cash drawers for online orders or third party delivery services, fake drawers for events, etc.
Shared Logins: Used by multiple employees to register sales; these must distribute 100% of tips (common in bars/events).
Salaried Job Codes and Other Non-Tipped Positions: Such as Managers, or employees during a training .
Method 1: Fully Automatic Distribution
Goal: Integrate the manager's tips with existing or new tip-sharing rules and pools.
Tip Sharing Rules
Add the manager job code to the rules so it tips out to other positions:
Example: A Tip-Sharing rule that sends 40% of Manager's tips to Front-of-House (FOH) positions and then a BOH Tip Pool where the manager's job code deposits the other 60% of its tips by assigning it 0 distribution points so it does not receive tips from the other job codes in the pool.
How to Make a Job Code Deposit 100% of Tips Into a Tip Pool.
This method works best for distributions where the manager's tips should be deposited into a tip pool, such as a BOH pool or a House Pool.
Add the manager job code to a tip pool.
Assign the manager job code 0 distribution points.
Purpose: This ensures the job code only deposits tips into the pool and does not receive anything back.
Key Principle: Ensure 100% of the tips are sent, either through rules or a pool with the manager assigned 0 points.
Method 2: Semi-Automatic Distribution (Batch Job Code Assignment)
Use Case: The position DOES receive tips, but only tips from specific sales (e.g., an event) need to be distributed, and:
The situation is recurring.
The tips require the same distribution every time.
Steps for Semi-Automatic Distribution
Create a Custom Job Code:
Navigate to Settings > Locations > Job Codes.
Click Actions dropdown and select Create Custom Job Code.
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Configure Distribution Rules:
Navigate to Tip Distribution.
Follow the steps in Method 1 (Section B), adding the new custom job code to the existing tip sharing rules and tip pools, or create a new set of rules specifically for this code.
Apply Batch Job Code Assignment:
When the specific sale occurs, navigate to Reporting Page > Sales.
Click Actions dropdown > Batch Job Code Assignment.
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Assign Custom Code to Sales:
Select the custom job code.
Assign it to the specific sales that require the custom distribution.
Result: Changing the job code on the sales triggers the pre-configured tip pools and tip sharing rules.
Benefit: Triggers a pre-defined custom distribution with minimal clicks.
[Learn more about the Batch Job Code Assignment feature.]
Method 3: Fully Manual Distribution (Custom Team Adjustment)
Use Case: One-off situations, custom splits, tips retained by mistake, or when the exact dollar/percentage amount for each person is already calculated.
Feature: Use the Custom Team Adjustment functionality.
Common Scenarios for Custom Team Adjustment:
Multiple servers and bussers handling a large tabletop.
A private event or banquet with a unique tip structure.
A custom team setup for a unique layout.
Tipping out event staff who are also working "normal" tables.
Correcting misallocations of tips, service charges, or sales among employees.
Steps to Create a Custom Team Adjustment
Access Reporting: Go to the Reporting tab in TipHaus.
Open Adjustment Tool: Click the Actions dropdown and select Custom Team Adjustment.
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Select Location: Choose the location for which the tip adjustment is needed.
Select Sales: Click Select Sales.
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Choose Checks: Select one or multiple checks requiring the custom distribution.
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Start Customization: Click Customize Team to open the adjustment modal.
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[Read more about the Custom Team Adjustment feature.]