There are three default user roles within the TipHaus ecosystem: Org Admins, GM Users, and Employee Users. Below we will define what those look like, but if you are looking to make custom roles with specific permissions, the article Custom User Roles and Permissions highlights that functionality.
Default Org Admins
Org Admin Users have complete control over the platform. For this reason, we recommend limiting the number of Org Admins within your organization to those individuals who should have the authority to adjust tip rules and settings.
For security reasons, we ask that Org Admins at your locations set up permissions for new Org Admins and GM Users from Settings > Users > + Create.
Default GM Users
Once the initial setup is complete, GM Users have enough TipHaus access to manage daily operations without making large-scale changes to the account.
GM Users only have visibility and access to whichever locations an Org Admin grants them access to.
Default GM User Accessibility & Actions
They Can: | They Can’t: |
Access a read-only version of the Tip Distribution Logic tab | Manage Tip Distribution Logic (Create, Edit, Delete, tip sharing rules or tip pools) |
Access the Breakdown tab | Manage General Store Data |
Manage the Earned Tip Access page | Manage Store CC Tip Fee |
Enroll employees in the ETA program | Assign Job Codes to Employees |
Initiate Payouts | Manage Job Codes |
Manage the Reporting page and all reporting tools | Manage Sale Item Categories |
Edit Employee Details | Manage Roles |
Manage Employee App Users | Manage Recent Pay Periods |
Batch Job Code Assignment |
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Custom Team Adjustment |
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Edit Sale Data |
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Manage Custom Shifts |
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Edit and Delete Shift Data |
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Reprocess Report Export |
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Note:
If you would like to create Custom Roles with unique privileges, please visit the following article.
Please visit our Roles and Permissions Glossary to better understand what each setting allows a user to do.
Employee App Users:
While Employee Users cannot access the Client Dashboard and only have access to the Employee App via my.tiphaus.com, you can access the TipHaus Employee App and backlog to see a read-only version of the Employee App as any of the users within your organization or selected locations depending on your account’s permissions.
If an employee's email address is saved in the POS, then TipHaus will pick it up automatically, and they will be able to register for the app on their own by navigating to my.tiphaus.com. After you add the employee's email to the POS, TipHaus automatically updates this data once a day at 4:00 AM so that employees can register themselves.
If you would like to bring the data into TipHaus manually, you can do so from Settings > Location > Employees > Actions > Resync Employees with Point of Sale.
If you can’t add the employee’s email in your POS:
Manually add the employee’s email address to TipHaus from Settings (1) > Locations (2) > Employees (3). Clicking on the "Edit" button (4) next to an employee will override any data coming from the POS in the future.
Manually send out invitation emails to your employees by going to Settings (1) > Users (2) > “+ Create” (3) > Employee (4)
To have a more detailed explanation of how to invite your employees please visit: TipHaus Mobile Employee App: Registration