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Default User Roles and Permissions

Org Admins, GM Users, and Employee Users access

Mauricio Osorio avatar
Written by Mauricio Osorio
Updated this week

Understanding User Roles in TipHaus

TipHaus uses three default user roles to manage permissions: Org. Admin, GM User, and Employee User. Properly assigning these roles is critical for maintaining security and ensuring smooth daily operations. This guide defines each role, outlines their permissions, and explains how to invite users.


Role 1: Organization Admin (Org. Admin)

The Org. Admin has full, unrestricted access to all settings and data across the entire organization.

  • Primary Function: To configure high-level settings, manage tip distribution logic, and control all other aspects of the platform.

  • Best Practice: This role should be assigned sparingly. Limit Org. Admin access to owners or senior leaders who are authorized to make structural changes to your tip policies.

  • Security: Existing Org. Admins are responsible for creating all new Admin and GM accounts. TipHaus support will not create these users on your behalf.


Role 2: GM User (General Manager)

The GM User role is designed for daily management at the location level without the ability to change core account settings.

  • Primary Function: To oversee daily tip-outs, manage employee data, initiate payouts, and run reports.

  • Location-Specific Access: GMs can only view and manage the locations they have been explicitly granted access to by an Org. Admin.

Default GM User Accessibility & Actions

They Can:

They Can’t:

Access a read-only version of the Tip Distribution Logic tab

Manage Tip Distribution Logic (Create, Edit, Delete, tip sharing rules or tip pools)

Access the Breakdown tab

Manage General Store Data

Manage the Earned Tip Access page

Manage Store CC Tip Fee

Enroll employees in the ETA program

Assign Job Codes to Employees

Initiate Payouts

Manage Job Codes

Manage the Reporting page and all reporting tools

Manage Sale Item Categories

Edit Employee Details

Manage Roles

Manage Employee App Users

Manage Recent Pay Periods

Batch Job Code Assignment

Custom Team Adjustment

Edit Sale Data

Manage Custom Shifts

Edit and Delete Shift Data

Reprocess Report Export

Note:

  • If you would like to create Custom Roles with unique privileges, please visit the following article.

  • Please visit our Roles and Permissions Glossary to better understand what each setting allows a user to do.


Employee App Users:

While Employee Users cannot access the Client Dashboard and only have access to the Employee App via my.tiphaus.com, you can access the TipHaus Employee App and backlog to see a read-only version of the Employee App as any of the users within your organization or selected locations depending on your account’s permissions.

If an employee's email address is saved in the POS, then TipHaus will pick it up automatically, and they will be able to register for the app on their own by navigating to my.tiphaus.com. After you add the employee's email to the POS, TipHaus automatically updates this data once a day at 4:00 AM so that employees can register themselves.

If you would like to bring the data into TipHaus manually, you can do so from Settings > Location > Employees > Actions > Resync Employees with Point of Sale.


If you can’t add the employee’s email in your POS:

Manually add the employee’s email address to TipHaus from Settings (1) > Locations (2) > Employees (3). Clicking on the "Edit" button (4) next to an employee will override any data coming from the POS in the future.


How do I invite my employees and GMs to use Tiphaus?

Manually send out invitation emails to your employees for the TipHaus Employee App, or invite your GM's to use the TipHaus Client Dashboard by going to Settings > Users > “+ Create

  • Select "Client" if you want to add a new GM or Org Admin

  • Select "Employee" if you want to send an invite to an employee for the TipHaus Employee App

To have a more detailed explanation of how to invite your employees please visit: TipHaus Mobile Employee App: Registration


Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.

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