User Privileges and Roles
There are three types of users within the TipHaus ecosystem: Org Admins, GM Users, and Employee Users.
Org Admin Users have complete control over the platform. For this reason, we recommend limiting the number of Org Admins within your organization to those individuals who should have the authority to adjust tip rules and settings.
*For security reasons, we ask that Org Admins at your locations set up permissions for new Org Admins and GM Users from Settings > Users > Org Admin and GM Users > + Create.
GM Users only have visibility and access to whichever locations an Org Admin grants them access to. Once the initial setup is complete, GM Users have enough TipHaus access to manage daily operations without making large-scale changes to the account. GM users have five limitations that set them apart from Org Admins.
They can only view/edit information at select locations within the org.
They cannot edit or create rules.
They cannot edit general information on the settings page.
They cannot edit or access pay period information.
They cannot grant GM or Admin permissions.
Employee Users cannot access the Client Dashboard and only have access to the Employee App via my.tiphaus.com.
If an employee's email address is saved in the POS, then TipHaus will pick it up automatically, and they will be able to register for the app on their own by navigating to my.tiphaus.com.
If the employee's email address is not saved in the POS, you have a few options.
Add the employee's email into the POS, and TipHaus will update data automatically so that they can register themselves. TipHaus automatically updates this data once a day at 4:00 am. If you would like to bring the data into TipHaus manually, you can do so from Settings > Location > Employees > Actions > Resync Employees with Point of Sale.
Manually add their email addresses to TipHaus from Settings > Locations > Employees. Clicking on the edit button next to an employee will override any data coming from the POS in the future.
Manually send out invitation emails to your employees by going to Settings > Users > Employee App Users and following the instructions under the ‘Send Direct Invite' section.
*Customers with a Union integration do not have access to option #1.
*By logging in with their client dashboard credentials at my.tiphaus.com, Org Admins can view a read-only version of the Employee App for all registered Employee App Users at their organization.
*By logging in with their client dashboard credentials at my.tiphaus.com, GM Users can view a read-only version of the Employee App for all registered Employee App Users at all locations to which they have been given access.