TipHaus has two sync types. First, the sales, shifts, and breakdown updates happen automatically every 15 minutes, and you can also trigger them from the reporting or breakdown page. Then, there are the static object syncs like Employee, Job code, Sale Item Categories, and Revenue Center lists, which update once a day at the start of the business day.
How to Sync Sales, Shifts Data and Reprocess the Breakdown
For any unlocked pay period, you can always go to the Breakdown Page or Reporting Page, click the “Sync” button in the top right of the screen, and select the location(s) and date that you would like to sync to TipHaus. Most of your data should be automatically updated from your POS, but TipHaus will grab the most recent Sales and Worked Shift data from your systems once the sync is initiated.
Syncs generally take 1-2 minutes per business day to complete and reflect on the breakdown. Accounts with high volumes of data or large numbers of rules may take longer to sync. The “Rules Processing” message will display to the right of the blue Export button on the Breakdown Page until the sync has been completed.
💡Tiphaus can only re-sync data for open pay periods. If you need to reprocess data for a locked pay period, please refer to this article: How to Unlock/Lock the Previous Pay Period
How to Sync Static Data from Your POS?
Your Employee, Job code, Sale Item Categories, and Revenue Center lists are updated every day at the beginning of the business day if you added new employees, job codes, sale item categories, or revenue centers on your Point-Of-Sale or Time Tracking software.
Employee, job code, sale item categories, and Revenue Center lists deactivations are also synced daily, ensuring terminated employees no longer appear in the TipHaus platform as long as their status is updated in your POS.
If you’ve recently added new Employees, Job Codes, Sale Item Categories, or Revenue Center information to your POS, you can trigger a manual sync to pull the updates into TipHaus. Similarly, if you have deactivated an employee in your POS, a manual sync will update the changes in TipHaus, ensuring terminated employees are no longer displayed.
To do this:
Go to your Settings Page
Select the relevant location
Click into the Employees, Job Codes, or Sale Item Categories tabs (depending on what you updated)
Click the Actions button
Select "Resync with Point of Sale"
Managing Terminated Employees in TipHaus
Managing terminated employees involves additional steps to ensure their records in TipHaus are updated accurately. Below are the recommended steps:
Deactivate the Employee in Your POS
Log in to your POS or Labour system (depending on how you integrate with TipHaus) and locate the employee record.
Change the employee’s status to "deactivated."
Sync POS Data with TipHaus
Go to your TipHaus dashboard and trigger a manual sync to update employee records.
The deactivated employee will no longer appear post-sync.
Check User Accounts (if applicable)
If the terminated employee has a user account for the TipHaus employee app or the HausMoney app, note that deactivation in the POS does not delete such accounts. You may need to contact our success team.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard