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Managing an Event with Event Job Codes, Auto Gratuity, and a Ghost Employee
Managing an Event with Event Job Codes, Auto Gratuity, and a Ghost Employee

Auto Gratuity, Ghost Employees, Manually-Created Shifts, Event Job Codes, Tip Share Rules

Michael Corson avatar
Written by Michael Corson
Updated over a week ago

Scenario: An Event with a 20% Service Charge. House is owed 10% of the total Service Charges, and the remaining 90% is distributed to event staff.

100% of Credit Card, Gift Card, and Cash tips are distributed to staff.

Step 1: Create and Sync the Ghost Employee

You will need to create a ghost employee within your POS named "House", for example. Once this employee has been created in your POS, TipHaus will sync that employee data into the system at the beginning of each business day.

If you use a 3rd party software such as Homebase, or Radar, please make sure that the new employee is present in the POS, 3rd party software, and TipHaus before continuing.

If you would like to sync the new employees immediately with TipHaus, you can do so by navigating to Settings > Locations > Employees > Actions and selecting Resync Employees with Point-of-Sale.

Step 2: Create and Assign the Job Code for the Ghost Employee

Once the "House" employee is present in TipHaus, you will need to assign it a job code. To create a new job code in TipHaus, navigate to Settings > Locations > Job Codes > Actions and select Create a Custom Job Code. Name the job code something like, "Event House".

Next, permanently assign the new job code to your "House" employee by navigating to Settings > Locations > Employees and clicking the gray '+' under the Job Code Assignment column in the "House" employee row.

Step 3: Create Event Job Codes for the Event Staff

In your POS or 3rd Party Time-Tracking Software, create new job codes for any staff that will be working the event. Keep in mind that when creating new job codes and rules to handle events, your staff must choose between handling normal tables and handling event tables and clock in and out accordingly.

If your staff needs to split their time between events and standard tables, check out our Events and Teams functionality!

Step 4: Create and Sync the Ghost Employee's Shift

Next, you will need to create a shift for your new employee from where your employees clock in by clocking the ghost employee in for at least one minute on the day of the event. Once that shift is automatically synced into TipHaus, you will be able to trigger whatever tip-distribution logic you create in step 5.

If you would like to sync the new shift immediately with TipHaus, you can do so by navigating to Reporting and clicking the gray "Sync" button from the upper right-hand corner of the screen.

Step 5: Creating the Tip-Distribution Logic for Service Charges

Now that you have the employee, job code assignment, and shift prepared, you will need to create a Tip-Share Rule that distributes 10% of all service charges to the ghost employee named "House" on a daily distribution basis.

Create a new rule set to distribute 10% of service charges with a daily distribution, and configure your effective date. In the "Collect From" section of the rule, select all "event staff job codes that make sales". In the "Distribute To" section of the rule, select the "Event House" job code.

At this point, the "House" Take Home number will reflect the 10% of event service charges that are owed to the House. During payroll, the house will retain that take-home number.


โ€‹Note*: Having the ghost employee retain a portion of the service charges can be useful for handling things like commissions for event coordinators.

If you would like to distribute the remaining 90% of the service charges to other event or non-event job codes, you will need to create one or more rules set to distribute those service charges away from the employees making sales at your event.

Step 6: Creating the Tip-Distribution Logic for CC Tips, GC Tips, and Cash Tips.

You can now create a single or many Tip-Sharing Rules that distribute the CC Tips, GC Tips, and Cash Tips as you see fit. Use standard job codes to tip out any back-of-house/support staff that are working under their normal job codes, or make an event version of any job code that you would like to only receive event tips for that day.

Now that everything is accounted for, the final list of tip rules for this event might look something like this.

  1. Event Servers/Bartenders to Event Coordinator (10% of Service Charges)

  2. Event Servers/Bartenders to Event Bussers

  3. Event Servers/Bartenders to Event Runners

  4. Event Servers/Bartenders to Event Coordinator

  5. Event Servers/Bartenders to Back of House (Cooks, Prep Cooks, Dishwashers)

  6. Event Servers to Event Bartenders

A combination of ghost employees, ghost shifts, and custom job codes can take care of most of the unique tip scenarios that we see.

Still not seeing the solution you need? Check out our Events and Teams functionality! Events and Teams solves those scenarios that can't be managed through automated rules.

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