Creating Shift-Based Rules
In general, we do not believe that shifts should have much relevance in how tips are shared. No one ever clocks in at the exact time their shift begins or clocks out exactly when their shift ends. In TipHaus, the Time of Sale Distribution Frequency will take care of your shift-related needs with more accuracy and impartiality than any shift-based rules. That being said, we do understand that some concepts require a more significant barrier between, say, a morning crew and a night crew.
In TipHaus, you can create custom schedules in your tip logic to fall in line with your operation's needs. Most commonly, restaurants will set up an AM Pool and a PM Pool to handle their shifts, but by giving you the ability to assign custom schedules to Tip-Sharing Rules and Tip Pools, TipHaus allows you to create custom solutions to fit your own unique scenarios.
There are some important things to keep in mind when creating shift-based rules.
For each shift-based rule, you must set the frequency to Daily if you want everyone to split tips equally based on minutes worked within that shift period.
It is best to make sure you have rules in place to cover the entire business day. Starting your AM shift at 4:00 am at the start of the business day and your PM shift at 4:00 am at the end of the business day. This way if a sale is rung outside of your operational shift times, TipHaus' logic will make sure it gets distributed to your staff.
Staff will only be tipped out from a shift-based rule for their minutes worked during that rule's shift.
Sales will only flow through the rule if they are closed within the schedule that you set.
Shift-based rules are only as separate as the job codes that they contain. If two shift-based rules contain identical job codes, a person working one of those job codes will earn tips under the AM rule for their minutes worked during the AM shift and earn tips under the PM rule for their minutes worked during the PM shift.
If you need your shifts to be completely separate, you will need to create an AM and PM version of each of your job codes. By ensuring that AM rules only contain AM job codes and PM rules only contain PM job codes, you can be 100% certain that employees working AM job codes only receive from AM rules and vice versa, regardless of whether they clock in early or clock out late.
SCENARIO
Imagine that we have a basic AM Pool with a Daily Distribution Frequency running from 4:00 am until 4:00 pm and a PM pool running from 4:00 pm until 4:00 am. Everyone in the AM Pool will make the same amount of money per hour, and the same goes for the PM Pool. But the hourly amounts for the AM Pool and PM Pool will be different.
In the example above, if the AM Pool only contained AM versions of each job code and the PM Pool only contained PM versions of each job code, an AM Bartender would only receive money from the AM Pool, even if they stayed clocked in during the PM shift. Additionally, the time they worked during the PM shift would not count towards their minutes worked in the AM Pool.
In the example above, if each pool contained the same versions of each job code, a bartender clocked in under the AM shift who stayed clocked in during the PM shift, would receive tips from the AM Pool for their minutes worked during the AM shift and tips from the PM Pool for their minutes worked during the PM shift.