⚠️ This article only applies to customers who do not process refunds in their Point of Sale and need to add a refund inside of TipHaus manually. ⚠️
If you process refunds inside of the Point of Sale, any refund you apply inside of the Point of Sale will pull into TipHaus automatically.
Applying a Refund in Tiphaus
For those using a Point of Sale where not all refunds are processed, TipHaus now allows you to adjust the details of the sale to apply refunds inside of TipHaus to specific sales.
To apply a refund to a sale manually in TipHaus, you would first find the specific check under the Sales Reporting inside of TipHaus. To learn more about sales reporting in TipHaus you can click here.
By then clicking the pencil button on the right-hand side of the screen, you will be able to "edit" the sale to apply the refund.
After clicking the pencil icon, you can then see the sales refund and the tips refund option on the sale. The tip refund will apply to any credit card or gift card tip, and the sales refund will apply to the net sales on the check.
After applying the refund, you will see a red icon over either the subtotal, the cc tip, or both! This will show that your refund was applied to the sale inside of Tiphaus and how much was applied.
If you do not see this capability to add a manual refund to the sales or tips outisde of the Point of Sale and you would like this added to your Tiphaus account, reach out to your Tiphaus support team in the chat to get more information about this feature for your account.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.