When a HausDirect payout fails, it is generally due to an issue with the linked card.
This could be an expired card, a card marked frozen/lost/stolen, an issue with your bank blocking the transaction, or an issue with the card details provided.
We recommend reaching out to your bank to make sure your card is active and enabled and to see if they blocked or flagged the transaction.
We recommend relinking or updating the card from my.tiphaus.com by clicking the pencil icon next to "Card on File Ending In" to make sure everything is connected correctly.
⚠️ Once you have added the updated card info, please refresh the screen.
You should see the last four digits of your card number next to the pencil icon.
I updated my card. How do I receive my deposit now?
Once you've updated your card on file, you don’t need to take any further action. Your tips will be deposited into your new card once your employer initiates the next payout.
If you were expecting a payout today and it hasn’t arrived, it may be because your employer hasn’t re-initiated it yet. In that case, we recommend:
Contact your employer or manager directly to confirm when the next payout will be processed.
Or simply waiting for the next payout cycle—your updated card will receive the funds automatically once it’s sent.
Still have questions? Contact our customer success team here