When are TipHaus’s calculations ready? When can I see who gets what for a specific day?
Calculations are not complete until the end of the business day, which is, by default, 4:00 am in your timezone. As a result, you will not see any data on the Breakdown Page for the current business day, and you will not see the Breakdown Page populate for the previous business day until shortly after 4:00 am. Once the information is calculated on the Breakdown Page and you have reviewed the data, you can feel free to use the information to pay out your staff.
The business day in TipHaus can be adjusted on an organizational level by reaching out to support. For example, some operators are aware that no business will occur in their organization and no shifts will be worked after 1:00 am, so they may choose to adjust their business day in TipHaus to run from 1:00 am to 1:00 am. TipHaus also has features that can help support 24-hour establishments.
💡Overnight shifts are also supported with additional customization options. Contact support if you need to activate this feature for your organization
How do I initiate a payout?
You can initiate a payout by navigating to the ETA tab (1) > Overview (2) and clicking on the blue “Initiate Payout” button. After you initiate a payout, it will take about 5 minutes for the payout to hit your employee’s accounts.
Why does my last payout show “Partial Success” or “Failed”?
There are various reasons why we may be unable to deposit your employee's tips. If you have a failed payout, please take a look at the ETA tab (1) > Payouts (2) and click on the failed payout to open a new display that will show the reason for the failure.
⚠️ When a Hausdirect payout fails, it is generally due to an issue with the card. This could be an expired card, a card marked frozen/lost/stolen, an issue with the bank blocking the transaction, or an issue with the card details provided. ⚠️
We recommend the employee reach out bank to make sure the card is active and enabled. See if they blocked or flagged the transaction.
If there are no issues, we recommend the employee re-link the card from my.tiphaus.com by going to the page "My Profile" > "Update Hausdirect Card"
💬 Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard. We're here to help