Once you log into the TipHaus Client Dashboard, you’ll see a “Card” icon on the left-side panel; click here to enter the Earned Tip Access Page.

Let’s briefly go over the columns you’ll see here:

Eligible Take Home: This amount is their total take-home for the selected pay period or up to date for the current pay period. In this case, we are looking at the current pay period, which will apply to the following columns.

Amount Withheld: This is the amount withheld from the organization's ETA payouts up to date for the current pay period. You can choose to pay these amounts by paycheck to cover taxes or use them as a buffer and pay them out at the end of the pay period. In this example, we use 30% withheld. Some organizations withhold a lot less, and others pay out their employees 100%; this is up to the organization.

Amount Payable: This represents the total take-home amount payable through ETA. Remember, this does not include the “Withheld Amount.” This amount will begin at zero tomorrow because a payout will be made today.

Amount Paid Out: This is the total amount the employees have been paid through the ETA program. Again, this amount will start at zero the next pay period.

Cash Paid Out: This accounts for any cash handed to an employee in the restaurant, reflecting any amounts input under the employees' shifts in Reporting > Worked Shifts, ensuring those funds arenʼt also paid out via ETA.

Available to Payout: The amount paid when a payout is made.

You can do a payout for ALL locations at once or select by specific location. If you have GM permissions, you may only see the location you’re set up to manage for the ETA Program.

Now that you are in the selected pay period for location, you’ll click on the “Initiate Payout” button. This will take you to the “Send Available Funds” display window, where you can review the “Available to Pay Out”.

By clicking on “Show Employee Details” (shown in the image above) you can view the breakdown, per employee, that is included in the payout. You can remove an employee from the payout by clicking on the gray circle to the right of the name and payout amount. You will see a line strike through the data; these funds will not pay out.

Once you’ve confirmed the payout amount displayed is correct. Go ahead and click the “Initiate Payout for $$$” button. Once you click the button, you will see “Payout in Progress” for a few seconds.

You can check the status of each payout—marked as Successful, Partially Successful, or Failed—to ensure all funds are correctly distributed.

Click on a payout to see more details of the transaction; this will display a Breakdown that provides a comprehensive view of the transaction details, including the total amount paid, any Hausdirect transfer fees, the initiator of the payout, the associated pay period, and completion time.

If your payout shows as “Failed” or “Partially Successful”, don’t worry — we’ve got you covered! We’ve put together a dedicated article that walks you through the most common reasons payouts fail, along with step-by-step instructions on how to resolve them.