When an employee’s payout fails or partially fails, it’s important to identify the cause and take corrective action quickly. The Earned Tip Access Page provides multiple layers of information to help diagnose payout issues and determine the next steps.
How to Identify a Failed Payout
When a payout fails or partially fails, you will be notified on the Overview Tab of the Earned Tip Access Page to the right of the initiate payout button. To view more information on the cause of the issue, you’ll first need to navigate to the Payouts Tab on this page.
The payouts tab displays all payouts for your location. You can also choose to view all payouts for an individual employee using the employee search bar. At this level, you can see who clicked the payout button, how much money was sent, any HausDirect fees, the pay period the payout was for, the initiation and completion times of the payout, and the status of the payout.
Clicking on any individual row will bring up the Payout Detail window. This window will show you the affected employees, the cause of the error, and any known action that needs to be taken.
Common Reasons for Payout Failures & How to Fix Them
Occasionally, an employee will not have a valid card on file. In these cases, the solution is to have the employee link a valid card. If an employee cannot solve their card issue before the last payout of the pay period, their unpaid tips will automatically be reported to your payroll team and included in their paycheck.
Other errors may arise from time to time. If you see an error that you don’t understand, feel free to reach out to support, and our team will be happy to assist you.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.