When a HausDirect payout to an employee fails, it is generally due to an issue with their linked card. This could be due to an expired card, a card marked as frozen/lost/stolen, an issue with the employee's bank blocking the transaction, or incorrect card details.
How to Guide Your Employee
We recommend advising your employee to take the following steps to resolve the issue:
Contact Their Bank: The employee should first reach out to their bank to ensure their card is active and to see if the bank blocked or flagged the transaction from TipHaus.
Update the Card in TipHaus: The employee should then log into their account at
my.tiphaus.comand click the pencil icon next to "Card on File Ending In" to relink or update their card information.
⚠️ Important: After the employee has entered their updated card info, they must refresh the screen. They should then see the last four digits of their new card number displayed next to the pencil icon.
What Happens After an Employee Updates Their Card?
Once an employee has updated their card on file, they do not need to take any further action. However, it is important to understand how they will receive their funds.
Their tips will be deposited into the new card once you initiate the next payout.
If an employee was expecting a failed payout and it has not yet arrived after they updated their card, it may be because you have not re-initiated it.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard