When a HausDirect payout to an employee fails, it is generally due to an issue with their linked card. This could be due to an expired card, a card marked as frozen/lost/stolen, an issue with the employee's bank blocking the transaction, or incorrect card details.
How to Guide Your Employee
We recommend advising your employee to take the following steps to resolve the issue:
Contact Their Bank: The employee should first contact their bank to ensure their card is active and to see if the bank blocked or flagged the transaction from TipHaus.
Update the Card in TipHaus: The employee should then log into their account at my.tiphaus.com and click the pencil icon next to "Card on File Ending In" to relink or update their card information.
⚠️ Important: After the employee has entered their updated card info, they must refresh the screen. They should then see the last four digits of their new card number displayed next to the pencil icon.
What Happens After an Employee Updates Their Card?
Once an employee has updated their card on file, they do not need to take any further action. However, it is important to understand how they will receive their funds.
Their tips will be deposited into the new card once you initiate the next payout.
If an employee was expecting a failed payout and it has not yet arrived after they updated their card, it may be because you have not re-initiated it.
⚠️ Important: Please check your company's payout policies first. Some organizations only allow one payout run per day or week, so confirm that multiple payouts are allowed on the same day before trying again.
Do Employees need to use the HausMoney App to manage HausDirect?
No, you do not need to use the HausMoney app to manage your linked card with HausDirect. Instead, use the TipHaus Employee App available at my.tiphaus.com for managing your HausDirect-linked card.
What cards work with HausDirect?
You must use a debit card to link your card with HausDirect. HausDirect does not work with cards issued by the Discover, Venmo, Cash App, or PayPal
The employee updated their HausDirect card, but it says Pending Manager Approval
If your employee's HausDirect registration shows "pending manager approval," You can approve them from the ETA page in the TipHaus Client dashboard.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard