If an employee receives more or less tips than their expected take-home amount on an earned tip access payout, a reconciliation process may be in effect. This occurs when adjustments are made to time punches, sales, or shift job codes after a payout is made.
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Reconciliation is separate from pay periods. If an underpayment or overpayment isn't resolved by the end of a pay period, the amount is moved to the "Amount Withheld" or "Available to Payout" columns in the ETA Overview page, depending on your company's policy for post-period payouts.
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Whenever we notice that the take-home for a given payout's date range no longer matches the Gross Amount paid out, we must reconcile by adjusting the following payout in the pay period.
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The system ensures that if an employee was overpaid in a prior payout, the overpaid amount is deducted from a future payout. Conversely, if an underpayment occurred, the owed amount is added to a subsequent payout, ensuring all discrepancies are resolved within the same pay period.
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This process ensures that no funds are withdrawn from the employee's account during an overpayment adjustment, and the overpaid amount is deducted from future payouts. The system will automatically adjust from tips earned from the day the take-home was updated through the end of the pay period.

If an employee has not earned any additional tips by the end of the pay period, the system won’t be able to fully reconcile the overpayment. In that case, it will display a negative balance under the 'amount available to payout' or 'amount reserved' if your organization does not allow payouts for finalized pay periods.

If the employees who were overpaid continue to earn tips, the system can automatically reconcile the differences without issues.

Many things can cause an employee’s take-home number to be recalculated, such as:

Since payouts are based on the most recent calculations when any of the above scenarios happen and the system updates with new calculations, we look back at the entire pay period for any overpayments or underpayments on past payouts.

Additionally, changes to the organization's reserved amount percentage may trigger discrepancies. These are portions of payouts held back to cover potential adjustments, such as tax coverage or missed clock-outs, and are set when onboarding for the ETA program.
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Some of these items, like refunds, are unavoidable, but most can be managed before a payout is made to reduce the need for reconciliation. Any changes to the tip distribution made after a payout will be automatically applied to the next payout in the pay period.
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This is designed to relieve some managerial pressure from needing to have the data perfect each day. Any amounts that can not be reconciled within the pay period will be automatically included in "Amount Withheld" or "Available to Payout," columns in the ETA Overview page depending on your company's policy for post-period payouts.

If adjustments are needed for data from more than two pay periods before the current one, they must be resolved manually using your payroll system.

Correcting an employee’s job code in the system may affect payouts already disbursed. If the correction is made within an unlocked pay period, the system automatically adjusts future payouts to accommodate overpayments or underpayments until that pay period finishes. Any unresolved adjustments beyond the pay period's end should be manually addressed through payroll.

To confirm whether an employee's payouts have been adjusted due to a reconciliation, go to the ETA Page, Overview tab, and click the amount paid out (the blue numbers). You will get the following display window.
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From the Amount Paid Out Detail, you can easily view the reconciliations, payout by payout, by comparing the Gross Amount (the amount the employee was paid out before fees) to the Take Home (the most recent take-home calculation for the days included in the payout).

The Gross Amount column shows how much the employee received before fees. The Take Home column shows the correct amount after the breakdown has been reprocessed.

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In the example above, Daniel's take-home from 1/23 at the time of the payout on 1/24 was $138.22. After that payout, we can see that her take-home for 1/23 has been recalculated and is now $15.99 lower, $122.23. TipHaus automatically reconciles the overpayment by lowering her following payout by $15.99, from $90.90 to $74.91.