This guide outlines the two processes for resetting a password for the TipHaus Employee App. You can use these instructions to assist your employees if they have trouble accessing their accounts.
Option 1: For Employees Who Have Forgotten Their Password
If an employee cannot remember their password and is logged out, they should follow these steps.
Instruct the employee to go to the TipHaus employee app.
The employee must input their email address.
They must click the "Forgot Password" link.
The employee will be redirected to a webpage where they must re-enter the email address registered to their account.
Advise them to check their inbox for an email from alerts@tiphaus.com (subject: "Reset Password Notification"). They should also check their spam folder.
The employee must open the email and click the "Reset Password" button.
This link will take them to a page where they can set a new password.
They will be required to enter the new password a second time to confirm the change.
After these steps, the employee's password will be reset, and they should be able to log in.
Option 2: For Employees Who Want to Change a Known Password
If an employee is already logged in and simply wants to change their current password, they can do so from their profile.
The employee needs to log in to the Employee App and go to the Profile tab (the person icon in the top right).
They should then tap the "Change Password" button.
On the next screen, they will enter their email address and tap "Send Password Reset Link."
From here, the process is the same as above: they will receive the password reset email from alerts@tiphaus.com, click the link, and set a new password.
This will successfully update their password on file.
Still have questions? Contact our customer success team here or click the chat bubble in the bottom right corner of your TipHaus Dashboard.