It's important for your employees to understand the distinction between platforms to ensure successful access and prevent login errors. Before being able to log into the HausMoney App or set up their debit card information for HausDirect payouts, employees must have a TipHaus Employee App account.
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A web-based app where you can see your tip earnings and other relevant personal tip data.
It can be accessed through my.tiphaus.com | ETA program Payout method offered by TipHaus, where tips are deposited directly into employees' existing checking accounts Employees manage this through their account at my.tiphaus.com. | ETA program Payout method in which tips are deposited into a charge card, which employees can spend or transfer.
Download the HausMoney App from the App Store or Google Play Store |
Required Steps for Access to the Earned Tip Access payout methods:
Employees must complete two steps:
Obtain a TipHaus Employee App: Employees must have an active TipHaus Employee account.
Learn how employees can sign up for a TipHaus account and how you can send an invite here.
Select Payout Method on my.tiphaus.com: Employees must access my.tiphaus.com and use their TipHaus Employee account credentials to select their preferred payout method.
Learn how employees can select a payout method for ETA payouts here.
TipHaus Employee App Registration/Login FAQ:
Issue: An employee reports seeing the error, "No valid employee was found for the given email."
Issue: An employee reports seeing the error, "No valid employee was found for the given email."
Cause: This means the employee's email address is incorrect in your Point of Sale (POS) system.
Your Action: You must update the employee's email address in your POS. After you have corrected it, please inform the employee so they can try registering again. Read this article to learn how to update your employees' email addresses.
Issue: An employee already has a TipHaus account from a previous employer.
Issue: An employee already has a TipHaus account from a previous employer.
Rule: An employee can only have one TipHaus account per email address. To create an account for your organization, they must use a new email address.
Guidance for the Employee: Advise the employee to register with a different email address. If they use Gmail, you can suggest they use an email alias (e.g.,
name+1@gmail.com), which will function as a unique login but will still deliver messages to their primary inbox.
Issue: A registered employee reports seeing the error, "User isn't set up with access."
Issue: A registered employee reports seeing the error, "User isn't set up with access."
Cause: This error indicates the employee's profile has been deactivated in your POS system.
Your Action: To resolve this, you must reactivate the employee's profile in your POS. Once you have done this, the employee will be able to log in again with their existing credentials.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.