This guide provides employers and managers with instructions on how to set up and manage multiple TipHaus Employee accounts for staff who work across different locations or organizations. This includes using email aliases to ensure unique registration for each separate TipHaus entity.
Key Notes for Employers and Managers
Multiple Locations vs. Multiple Organizations
Multiple Locations (Same Organization): If your employee works for your organization across multiple locations and requires access to all of them, they do not need multiple TipHaus accounts.
Example: An employee works for the Vanilla Ice Cream Organization at the Los Angeles store but also picks up shifts at the Long Beach location. They need access to both locations' data in the TipHaus employee app.
Action for Employer: The employee does not need to create two TipHaus accounts. Please advise the employee to speak with one of our customer success representatives, or you can open a chat on their behalf, and we can link all their employee profiles to a single TipHaus account. Alternatively, ensure that the employee's email address is consistent across all TipHaus locations where they work and initiate a static object sync by navigating to Settings > Employees > Actions > Sync Employees with POS.
Multiple Organizations (Different Corporate Entity): If an employee works for your organization and another organization that is not part of the same corporate entity, the employee must have a separate TipHaus account for each organization. Each account must be associated with its own unique email address.
Employee POS Profile Email, and TipHaus Account Setup
Before an employee can register for the TipHaus employee app, you, as the employer, must ensure an accurate employee profile is created for them in your Point of Sale (POS) or labor system.
POS Profile Requirement: This profile must contain a valid, correct email address that is not currently being used by any other TipHaus account.
Using Email Aliases for Unique Registration: If the employee requires a second account, you can update their POS profile email to use an email alias.
Gmail Users Alias Example: If the primary email is
name@gmail.com, you should set the alias in the POS profile asname+1@gmail.com. The alias email must first be in your POS before the employee tries registering again or you send an invite.Other Email Address Providers: Check with your email provider to see if they support email aliases and follow their instructions.
Benefit: This alias will function as a unique login for the second account but will still deliver all messages to the employee's primary inbox.
Registration Invitation: Once you have set a unique email address for the employee in your organization's POS/labor system, you can send them an invite to sign up, or they can register from
my.tiphaus.com.
Important: Updating an employee's profile email in the POS does not automatically override the email address of a TipHaus account if that account has already been created. If this change is needed for an existing TipHaus account, please have the employee contact our support team.
Reusing an Email Address for a New Employer
If an employee no longer requires access to a previous TipHaus account (with a former employer), our customer support team can help unlink that old account. This allows the employee to use the same email address to link to their profile with your organization's TipHaus instead, eliminating the need for a new email address or alias. Please advise the employee to ask for assistance from a customer support representative.
By managing employee profiles and leveraging email aliases effectively, you can ensure your employees seamlessly manage multiple TipHaus accounts, supporting secure, location-specific operations.
Related Topics
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.