TipHaus Employee App Walkthrough Outline
I. Introduction
A. Welcome and Introduction of Michael Corson, Manager of Customer Success at TipHaus.
B. Purpose of the Video Presentation: to guide users through the TipHaus employee app.
C. Intended Audience: Managers and Employees.
II. Logging In and App Basics
Disclaimer: The TipHaus Employee App interface may vary depending on the restaurant's settings (peer-to-peer transfers, Earned Tip Access, tip pools, etc.).
A. Demonstration using a demo employee account.
B. Login Website: my.tiphaus.com .
C. Progressive Web Application (PWA) Explanation: Website and Application Functionality.
Accessible on any device with internet access.
Ability to pin to home screen for app-like functionality.
Benefits of PWA: Quick updates, smooth operation, and wider device compatibility.
Registration Process:
The email address must be listed in TipHaus within the Client Dashboard.
Verify email with your manager if facing login issues.
III. My Profile Page
A. Location of "My Profile" page (option at the bottom right of the screen).
B. Information Available:
Name, Email, Password, and PIN code.
Ability to update personal information.
Contact information for TipHaus support (support@tiphaus.com).
C. Encouragement to find answers within the app and manager before contacting support.
IV. Finding Answers and Tip Distribution Settings
A. Availability of Help Articles: Specifically designed for app users.
B. "Tip Distribution Settings" Button:
Shows actual tip rules in place at the restaurant.
Demonstrating how to switch locations if working at multiple sites.
C. Explanation of Tip Pools and Tip-Sharing Rules:
Tip-sharing rules: One group tipping out a percentage to another group.
Tip pools: Pooling remaining tips after sharing rules.
Importance of exploring and understanding individual restaurant settings.
V. Current Pay Period and Calculations
A. Accessing the first page at the bottom to view the current pay period.
B. Selecting other pay periods to view past calculations.
C. Data Source: Sales data from POS system, shift data from clock-in/out system.
D. Accuracy of Data: Dependent on accuracy of underlying POS and clock-in/out data.
E. Automatic updates when employee data changes.
F. Details Displayed:
Total tips rang in.
Portion of tips from credit/gift cards.
Auto gratuity.
G. Calculation of Tip Sharing, Tip Pools, and Take-Home Pay.
H. Credit Card Tip Fee: Explanation and Variations.
I. Detailed Breakdowns:
Contributions/withdrawals from pools.
Amounts sent/received through sharing rules.
A. Summary of Metrics:
Time worked.
Total sales.
Total tips received.
Tip percentage.
Take-home pay.
Tips per hour.
Importance of Tips Per Hour: Ability to see actual hourly tip earnings.
Additional Details:
Total service charges.
Credit card take-home.
Tracking cash tips if applicable.
VII. Viewing Data in Different Formats
A. Data Breakdown by Shifts.
B. "My Metrics": View metrics over pay periods.
C. "Time Worked": Understanding daily work hours.
VIII. Optional Features
Explanation of its purpose (shift covering, appreciation).
Process of sending money to another employee.
Record of transaction in manager's dashboard.
Multiple confirmation steps for security.
IX. Payouts and HausMoney/HausDirect
A. Significance for ETA customers.
B. "HausMoney": Checking account for receiving tips without charges.
C. "HausDirect": Linking a debit card for receiving tips directly.
D. Payout timing (typically the next day).
E. Managing Payouts:
Viewing past payouts.
Checking/switching payout methods.
Opting out of HausMoney/HausDirect.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.